A Study on Satisfaction of Pregnant Mothers with Antenatal Care Services and Associated Socio-Demographic Determinants in a Tertiary Care Hospital, Kolkata, West Bengal

Abstract

Introduction: Antenatal period is the most vulnerable period in a women’s life as complications duringpregnancy will lead to increased morbidity and mortality in the new born child .Satisfaction of the pregnant women with the antenatal care services indirectly influences antenatal care utilization and helps in improving quality of care.

Methods: A descriptive, observational, cross-sectional study was done in the Gynaecology and Obstetrics OPD of KPC Medical College and Hospital during June-July 2019 among the antenatal mothers attending the OPD. A pre-designed and pre-tested schedule was used for data collection.

Results: 89.9% of the study subjects were satisfied and 10.1% were unsatisfied with the services. Significant association was found between level of satisfaction and age, education level, socio-economic status and type of family(p<.005).92.5% patients were satisfied with accessibility,89.9% with availability,99.3% with attitude of doctors,87.1% with timing of the clinic,95.9% with future course of disease as explained by doctors,80.4% and 70.9% with waiting time and waiting area respectively and 89.2% with the pharmacy services.

Conclusion: Thus assessing patient satisfaction from the perception of the beneficiaries will help to improve the antenatal care services and thus will reduce mortality and morbidity due to pregnancy and child birth.