A Cross-Sectional Study of Patient’s Satisfaction Towards Services Received at Tertiary Care Hospital on OPD Basis


  • Bilkish N Patavegar PHC, Uttur
  • Sangita C Shelke B. J. Medical College, Pune, Maharashtra
  • Prakash Adhav B. J. Medical College, Pune, Maharashtra
  • Manjunath S Kamble B. J. Medical College, Pune, Maharashtra


Patient’s satisfaction, OPD services, Tertiary care hospital


Objective: The main objective of the study is to measure the satisfaction of OPD patients in tertiary care hospital and to know the relationship between various determinants & OPD patient’s satisfaction.

Materials and methods: The present cross sectional study was conducted among 450 patients attending the outpatient departments (OPDs) of Sassoon General Hospital Pune during 6 months period. Systemic random sampling was used for patient selection.

Results: Maximum number of patients i.e. 197(43.78%) were in the age group of 49 and above. About 61% patients were females. About cleanliness of waiting area 44.5% patients were found unsatisfied. About explanation of treatment by pharmacist 77% patients were satisfied. 91% patient said that OPD timings were convenient. 176 (39.12%) patients had to wait less than 30 min before consulting doctor.

Conclusion: According to the patient’s opinion, the study showed good satisfaction with respect to registration services, doctor services, nurse services, lab services and pharmacy staff services.


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How to Cite

Patavegar BN, Shelke SC, Adhav P, Kamble MS. A Cross-Sectional Study of Patient’s Satisfaction Towards Services Received at Tertiary Care Hospital on OPD Basis. Natl J Community Med [Internet]. 2012 Jun. 30 [cited 2023 Sep. 30];3(02):232-7. Available from: https://njcmindia.com/index.php/file/article/view/1685



Original Research Articles