Telemedicine Acceptance and User Experience: A Gap to Be Addressed?

Authors

  • Vinoth Chellaiyan Devanbu Chettinad Hospital and Research Institute, Chettinad Academy of Research and Education, Chengalpattu
  • Aarthy Arumugam Chettinad Hospital & Research Institute, Chettinad Academy of Research and Education, Chengalpattu
  • Nigilesh Sundar M Chettinad Hospital & Research Institute, Chettinad Academy of Research and Education, Chengalpattu

DOI:

https://doi.org/10.55489/njcm.13052022143

Keywords:

Telemedicine, Acceptance, Experience, IT professionals, Convenience

Abstract

Introduction: Telemedicine is a constantly evolving science. Telemedicine is transfer of, medical information over phone or net with the aim of consultation. Advancement and drop in the cost of information & communication technologies, has booned the interest in the application of telemedicine. During the pandemic, in India where doctor population relationship is low, telemedicine was considered as solution.

Objective: This study was done with the aim to estimate the rate of acceptance, convenience and experience on telemedicine usage among IT professionals. 

Materials and Methods: This cross sectional study was carried out among 162 IT professionals working in six  IT companies which was choosed randomly from the IT companies in Chengalpattu division. Employee who have used telemedicine service were listed from all the six companies and were included in the study. From the list 162 employees were selected through simple random sampling. Selected employees were given a semi-structured questionnaire consisting of four sections to assess their acceptance, convenience and experience on telemedicine usage. The collected information was analyzed using SPSS software version 21.0. Qualitative variables will be expressed in proportions and Quantitative variables in Mean(SD) / Median (IQR). Chi-square test was applied.

Results: 83(51.2%) male and 79(48.8%) female employees took part in the study. 56 participants (35%) of 162 participants accepted using telemedicine for medical consultation. 78 participants (48.1%) found it convenient to use the telemedicine applications, depicting that the applications are not user friendly. Only 34 participants (21%) were satisfied with their experience with telemedicine usage.

Conclusion: Telemedicine was the saviour for those who were in need of medical service but was restricted due to pandemic/disease. But non-availability of user-friendly applications was found to barrier in accepting telemedicine service. In addition to it there are several other barriers that has to be found and addressed for successful telemedicine service across our country. Proper promotion is also needed to improve acceptance. 

References

Strehle EM, Shabde N. One hundred years of telemedicine: does this new technology have a place in paediatrics? Archives of Disease in Childhood, 2006, 91(12):956-959 doi: https://doi.org/10.1136/adc.2006.099622 PMid:17119071 PMCid:PMC2082971 DOI: https://doi.org/10.1136/adc.2006.099622

Who.int. 2022. Available from: https://www.who.int/goe/publications/goe_telemedicine_2010.pdf

Craig J, Patterson V. Introduction to the practice of telemedicine. Journal of Telemedicine and Telecare, 2005, 11(1):3-9 doi: https://doi.org/10.1258/1357633053430494 PMid:15829036 DOI: https://doi.org/10.1258/1357633053430494

Currell R et al. Telemedicine versus face to face patient care: effects on professional practice and health care outcomes. Cochrane Database of Systematic Reviews, 2000, Issue 2. Art. No.: CD002098. doi: https://doi.org/10.1002/14651858.CD002098 DOI: https://doi.org/10.1002/14651858.CD002098

Televital.com. 2022. Available from: http://www.televital.com/downloads/ISRO-Telemedicine-Initiative.pdf

Agarwal N, Jain P, Pathak R, Gupta R. Telemedicine in India: A tool for transforming health care in the era of COVID-19 pandemic. Journal of Education and Health Promotion. 2020;9(1):190. doi: https://doi.org/10.4103/jehp.jehp_472_20 PMid:32953916 PMCid:PMC7482629 DOI: https://doi.org/10.4103/jehp.jehp_472_20

Sudhamony S, Nandakumar K, Binu P, Niwas SI. Telemedicine and tele-health services for cancer-care delivery in India. IET Commun. 2008;2:231-6 doi: https://doi.org/10.1049/iet-com:20060701 DOI: https://doi.org/10.1049/iet-com:20060701

AYUSH. AYUSH Telemedicine report [Internet]. Ayush.gov. in. 2018. Available from: http://ayush.gov.in/sites/default/files/report%20on%20TeleMedicine_1.pdf .

Density of physicians [Internet]. World Health Organization. Available from: https://www.who.int/gho/health_workforce/physicians_density/en/

Doctor patient ratio in India [Internet]. 164.100.47.190. 2018. Available from: http://164.100.47.190/loksabhaquestions/annex/12/AS86.pdf .

Dash S, Aarthy R, Mohan V. Telemedicine during COVID-19 in India-a new policy and its challenges. Journal of Public Health Policy. 2021;42(3):501-509. doi: https://doi.org/10.1057/s41271-021-00287-w PMid:34012012 PMCid:PMC8131484 DOI: https://doi.org/10.1057/s41271-021-00287-w

Ullas S, Pradeep M, Surendran S, Ravikumar A, Bastine A, Prasad A et al. Telemedicine During the COVID-19 Pandemic: A Paradigm Shift in Non-Communicable Disease Management? - A Cross-Sectional Survey from a Quaternary-Care Center in South India. Patient Preference and Adherence. 2021;Volume 15:2715-2723 doi: https://doi.org/10.2147/PPA.S332636 PMid:34916781 PMCid:PMC8667749 DOI: https://doi.org/10.2147/PPA.S332636

Novi Sulistia Wati, Pokkate Wongsasuluk, Pradana Soewondo. A cross-sectional study on the telemedicine usage and glycemic status of diabetic patients during the COVID-19 pandemic. Medical Journal of Indonesia. 2021;30(3):215-20. doi: https://doi.org/10.13181/mji.oa.215558 DOI: https://doi.org/10.13181/mji.oa.215558

Cho S, Kwon I, Jeong J. Application of Telemedicine System to Prehospital Medical Control. Healthcare Informatics Research. 2015;21(3):196. doi: https://doi.org/10.4258/hir.2015.21.3.196 PMid:26279957 PMCid:PMC4532845 DOI: https://doi.org/10.4258/hir.2015.21.3.196

Singh A, Tyagi N, Purwar N, Nagesh S. A Cross Sectional Study to Assess the Impact of Telemedicine on Health Care Services in Primary Health Centre, North India [Internet]. Journalajmpcp.com. 2022 [cited 25 January 2022]. Available from: http://www.journalajmpcp.com/index.php/AJMPCP/article/view/30106

Satin A, Shenoy K, Sheha E, Basques B, Schroeder G, Vaccaro A et al. Spine Patient Satisfaction With Telemedicine During the COVID-19 Pandemic: A Cross-Sectional Study. Global Spine Journal. 2020;:219256822096552 doi: https://doi.org/10.1177/2192568220965521 PMid:33089712 DOI: https://doi.org/10.1177/2192568220965521

Downloads

Published

2022-05-31

How to Cite

1.
Devanbu VC, Arumugam A, M NS. Telemedicine Acceptance and User Experience: A Gap to Be Addressed?. Natl J Community Med [Internet]. 2022 May 31 [cited 2022 Jul. 5];13(05):337-41. Available from: https://njcmindia.com/index.php/file/article/view/143

Issue

Section

Original Research Articles

Most read articles by the same author(s)